Membership Support

Update my profile information?
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If you would like to access your profile information please follow the steps below ...


Step 1 - Please login - https://www.ascensionlibrary.org/login or click on this link - https://www.ascensionlibrary.org/settings/account and follow from Step 3


Step 2- Click Avatar at the top right hand corner of the screen


Step 3- Click 'Account Settings'




From here you can change your name / email address and Timezone. You can also introduce yourself to the Community by inputting a short Bio within the Social profile section and change your password.

Step 4- Once you have made the changes please scroll down and click 'Save' to save the changes.


Add my image to my Avatar?
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You can add any picture you like as your Avatar as long as the size of the image is 100px x 100px or less than 5MB.

If your image is larger than this you can use various tools within your PC or device Apps to reduce the size.

Once you have the correct size of image ...

Please login - https://www.ascensionlibrary.org/login and follow the steps below or click on this link - https://www.ascensionlibrary.org/settings/account
and follow from Step 3 ...


Step 1 - Click your Avatar at the top right hand corner of your screen



Step 2 - Click 'Account Settings'



Step 3 - Click 'Change Avatar'



Step 4 - Once your image is the correct size (no bigger than 100px x 100px or less than 5MB) you can upload your image here.



Step 5 - Once your image has uploaded you can alter the size by moving the crop lines up, down, right or left. Once your image is correct click 'Save'



Step 6 - You have successfully created your new Avatar image.



Step 7 - If you are happy with your image scroll down to the bottom of this page and click 'Save'



Change my password?
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Your password can be changed within your Account Settings ...

Please login - https://www.ascensionlibrary.org/login and follow the steps below or click on this link - https://www.ascensionlibrary.org/settings/account and follow from Step 4 ...


Step 1 - Enter you email address & current password



Step 2 - Click your Avatar at the top right hand corner of your screen



Step 3 - Click 'Account settings'



Step 4 - Scroll down



Step 5 - Change password



Step 6 - Scroll down and click 'Save'



Forgotten my password .. How do I request a password reminder?
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You can reset your password by following the steps below ...

Please access - https://www.ascensionlibrary.org/login


Step 1 - Click "Forgot your password?"



Step 2 - Enter the email address used for your library membership and click "Send Me Instructions"



Step 3 - An automated email will be sent to you. Click on the link within the email.



Step 4 - Reset your password by entering your new password here.



Change my credit card details?
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All credit card changes can be self-managed within Your Ascension Library.

Please login - https://www.ascensionlibrary.org/login and follow the steps below or click on this link - https://www.ascensionlibrary.org/settings/account
and follow from Step 3 ...


Step 1 - Click your Avatar at the top right hand corner of your screen



Step 2 - Click ‘Account Settings'



Step 3 - Click ‘Credit Card Info



Step 4 - Click ‘Change Card



Step 5 - Enter new credit card details and click 'Update Card'


Change my email address?
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Your email address can be self-managed within Your Ascension Library.

Please login - https://www.ascensionlibrary.org/login and follow the steps below or click on this link - https://www.ascensionlibrary.org/settings/account
and follow from Step 3 ...


Step 1 - Click your Avatar at the top right hand corner of your screen



Step 2 - Click 'Account Settings'



Step 3 - Change Email Address, then scroll down



Step 4 - Click 'Save'


Subscribe / (re) subscribe to the Ascension Library mailing list?
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By subscribing to our mailing list, this will allow you to receive notifications of any changes and updates that are made to the library or your library membership.

You can also opt in to receive new information on current programs and the most up to date transmission's from Spirit.

This facility also gives you the option to opt in or out of receiving notifications to responses on comments you have made within the comments section of the library.

Please login - https://www.ascensionlibrary.org/login and follow the steps below or click on this link - https://www.ascensionlibrary.org/settings/account
and follow from Step 3 ...


Step 1 - Click your Avatar at the top right hand corner of your screen



Step 2 - Click 'Account Settings'



Step 3 - If you would like to subscribe to our mailing list you can do so by ticking each of the following statements ..



Please notify me about updates to my products

This will give permission to notify you of any changes or updates made to programs within your library membership.

Please notify me when a reply to one of my posts or comments is created

This will allow comment notifications.

Please email me about new products and promotions

This will give us permission to send you information on any library changes or updates to your subscription.
If you do not tick this box we will not be able to contact you about anything to do with your library membership or subscription.

Step 4 - Scroll down and click 'Save'


Unsubscribe from the Ascension Library mailing list?
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If you would like to unsubscribe from our mailing list ...

Please login - https://www.ascensionlibrary.org/login and follow the steps below or click on this link - https://www.ascensionlibrary.org/settings/account
and follow from Step 3 ...


Step 1 - Click your Avatar at the top right hand corner of your screen



Step 2 - Click 'Account Settings'



Step 3 - If you would like to unsubscribe from our mailing list you can do so by removing the tick from each of the following statements ..



Please notify me about updates to my products.

This will remove permission to notify you of any changes or updates made to any programs within your library membership.

Please notify me when a reply to one of my posts or comments is created.

This will remove comment notifications.

Please email me about new products and promotions.

This will remove permission to send you information on any library changes or updates to your subscription. If you do not tick this box we will not be able to contact you about anything to do with your library membership or subscription.

Step 4 - Scroll down and click 'Save'


Translate the library text into my own language?
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It is possible to translate the text within the library to your chosen language through Google Translate.

If you would like to do so please follow the instructions below ..

Please login - https://www.ascensionlibrary.org/login

Step 1 - Click 'Select Language'




Red Email Notification in your main library program page?
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Do you have a Red Email Notification at the top of your library page?





Your email system has marked our emails as spam. This stops the Ascension Library from being able to send emails to you.

Please follow the steps below to correct this ....

1 - click on the "Click here to update your email address" - input your email address - click Save.

2 - if inputting your email address doesn't work go into your email settings and whitelist our email address - [email protected] You can do this by adding our email address to your approved senders list or contact list.

3 - once this has been completed please let our support team know via the Green (?) Help button and we will remove your email address from the suppression list.

Billing Support

Cancel Membership
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This is the most important time for these Ascension energy support tools and resources to be made available to people and we would love for you to stay within our global community. We will give everyone the support they need to remain an Ascension library member as there is so much advancement coming for everyone. If you can please let us know how we can assist you to continue to be a part of the Ascension Library community; we will do our utmost to help.


If the payment method currently used is PayPal please contact our payments team by submitting a support ticket ? HELP ... and they will be more than happy to help.



All CARD subscriptions can be self-managed within Your Ascension Library by following the steps below ...


click: Cancel Membership
enter: email address & password
click: 'cancel’ in "Active Subscriptions"
click: 'cancel this subscription'
click: 'ok'

Membership access will automatically deactivate at the end of the current payment period. All programs purchased to own will remain accessible from within your Ascension Library Portal.





If your reason for cancellation is limited funds you may consider applying for an Ascension Library Scholarship here: Scholarship Registration Form


5-day free trial
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In order to access the membership free-trial you are required to enter a valid credit card into the payment gateway. Once your new membership has been created you will receive free 5-day access to the Ascension Library.


You will also receive three emails during this trial period which share how to get the most out of your subscription with a final reminder 24 hours before the end of the trial period to let you know that you are about to be billed for the next monthly-cycle.


Please keep in mind: if you do not wish to continue with the subscription after the trial period please cancel the subscription before the end of the 5 days by clicking on this link: Cancel Membership

Click here - Stripe Privacy Policy - to learn more about the stripe secure payment portal and how your card details are securely archived and removed should you discontinue your subscription.


If you require clarification or further assistance please contact our support team by submitting a support ticket (?) HELP ... and they will be more than happy to help.


Monthly Billing Cycle
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Our monthly billing cycle starts from the date of your first payment and is a recurring payment taken on the same date each month for the duration of your membership.


Members lease the programs within the Ascension Library for the duration of the current payment period. The programs within the membership access are not owned by members unless specific programs have been purchased to own via the Ascension Library.


When a subscription is cancelled access to the programs within the membership will cease at the end of the current payment period.


Upgrade Membership
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Gateway Upgrade

If you are currently a GATEWAY member of the Ascension Library you do not have access to all available programs within the Ascension Library Portal. Your current access is limited to what's available within the Gateway level. If you would like to receive full access to all available programs within the Ascension Library please click on this link to create a new Accelerated Level Ascension Library Membership: Gateway Membership Upgrade


If your current location is either: Australia / New Zealand / India ... please contact our support team by submitting a support ticket (?) HELP ... and one of our team can assist you in the process.


Once your new membership has been created the Ascension Library system will automatically deactivate your previous subscription and issue a refund - if we have received a current membership payment within the last 5 days.



Annual Upgrade

If you currently have a monthly subscription and would like to upgrade/transfer to our Annual Membership - (includes 2 free months + download access) ... please click on this link to upgrade: Annual Membership Upgrade


If your current location is either: Australia / New Zealand ... please contact our support team by submitting a support ticket (?) HELP ... and one of our team can assist you in the process.


Once your new membership has been created the Ascension Library system will automatically deactivate your previous subscription and issue a refund - if we have received a current membership payment within the last 5 days.



If you require clarification or further assistance please contact our support team by submitting a support ticket (?) HELP ... and they will be more than happy to help.


Failed Payments
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Our payment system 'Stripe' is set up to automatically retry failed payments a maximum of 4 times over the course of one week ... if you top up your funds all should be well.


Please note: non-payment will result in your ascension library subscription being suspended 7-days from the date the payment was initially due. If you are experiencing temporary financial difficulties please contact our support team by submitting a support ticket (?) HELP ... and they will be more than happy to help.



Update Payment Details


If you are currently paying your subscription through PayPal please go to YOUR PayPal Account and change your card details within the Ascension Library subscription.


If you are currently paying your subscription using your credit/debit card - all card details can be self-managed and updated within Your Ascension Library by following the steps below ...


click link: Change Card Details

click (...) and choose 'Replace' or 'Remove'


If you are in genuine financial hardship you may consider applying for an Ascension Library Scholarship here: Scholarship Registration Form


Billing Issues / Purchasing Problems
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Please submit a ticket ( Green (?) HELP below ) to our payments team ... and they will be more than happy to help.

Problems logging in?
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The first step is to try and sign in at https://www.ascensionlibrary.org/login using the email address used to purchase the program or product. If your email is 'not recognized’ perhaps you have made a typo in the email field at the time of purchase.

If this is the case please click on the Green (?) HELP button at the lower right side of the library page and tech support will explore the issue further.

Using the Library

What is Ascension and how can it help me?
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Ascension, by definition, is the path of those who are choosing to consciously step into a higher level of light. It's a personal choice to boldly step into the unknown in order to expand into an experience that is entirely new.

Ascension is actively choosing to evolve into higher consciousness.

Ascension is merging with your higher self, opening your heart, and expanding to reunite with Source, Christ Light, and all levels and layers of your authentic self. It is returning to the experience of Divine Light and experiencing the highest levels of unconditional love and Divine Alignment with Pure Source Light in every area of life.

Ascension is not something that happens to us on a certain date, or that we unknowingly or unwillingly stumble into.

Rather, through expanded awareness, and by integrating the higher vibrational consciousness of our spiritual selves, we are able to ascend.

Ascension is a process of aligning with higher consciousness and with the Divine.

It doesn't happen instantly or automatically, but rather ascension happens incrementally, as we increase our present moment illumination one step at a time.

Ascension is not only spiritual, physical, or mental. The ascension process has an impact on your entire being and how you perceive, relate to and interact with the world around you.

Ascension is a total transformation. To ascend is to realign with Divine Love, and with awareness at an expanded level of consciousness.

The Ascension Library provides a set of tools and teaching to support your unique journey. I invite you to explore @ https://www.ascensionlibrary.org/explore

How do the Activation's work?
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The energy transmissions within the Ascension Library programs are coded with information from Spirit and are designed to push delete on old sabotaging and limiting patterns of thought and belief, so you can begin a new chapter, both in your human life and in your eternal life of the soul.

In our many lifetimes of human experience on Earth including this one we have experienced both joy and sorrow. All past life/current life trauma experiences and our reactions to those experiences have had an energetic effect.

This energy distortion disrupts the flow of energy at a cellular and DNA level and throughout our energy anatomy, affecting us on all levels of being; physically, emotionally, mentally and spiritually.

And so over time we have lost our capacity to BE the CREATORS we were designed to be.

Fear, anxiety and stress, is energy of mind that creates distortion in our energy fields. If similar patterns of thought and reaction are repeated often enough, they etch deep grooves into the energy fabric of the soul and our energy anatomy in physical life. Then, when these same emotional patterns are triggered with current life circumstances they begin to play an all too familiar unpleasant, off pitch melody in our body, mind and spirit!

This is why some of us may have found that even after years of therapy the same emotional states keep coming back. Part of the reason for this is because when worrying/confusing or traumatic events have happened in our lives we have not let go of the emotional or physical energy attached to the situation, carrying it throughout our lives covering it up with distorted beliefs and behavior. So although from a mental mind we have worked through the issues and rationally come to terms with the events our bodies have held onto the original energy created and so we continue to experience this energy in a subtle way through the beliefs and behavior's we create and continue to be triggered by current events. It is as if an automatic switch flicks the emotional pattern into play.

Emotional reaction to all of life’s experiences good or bad has always been part of human life. It is important to make peace with our feelings and emotions and realize that when unpleasant thoughts and emotions surface that these thoughts and feelings are not necessarily created by current life thoughts, and they certainly do not reflect the truth of our soul. They do not necessarily reflect the person we are today.

It really doesn’t matter what has happened to us in countless past lives or what has happened to us in this life. What matters is that the karmic energy distortion that sabotages us NOW, in this present moment gets released.

This is what the Ascension Library energy transmission's and programs help us to do. Judy's Light Language are words of new creation that spark the release of these energy distortions within us creating space for more Light and Love.

You may find that the very thing you are trying to clear (for example anger) is showing up in you and your life while you work through the transmissions. This is the transmissions bringing the energy out into your awareness to help you clear it. These deep energies that you have held onto that you carry through your daily life sometimes without even knowing it are being brought up for release and it is the transmissions that you are listening to that are allowing the release of these old energies now.

This is the process of Ascension and of freeing ourselves of our unconscious patterns and distorted beliefs about ourselves.

I have a question about a section in a course...how do I get help?
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There are various areas within the library that can help you to discover the answer to your questions.

1) Within each program there is an introduction section that gives an explanation of the course and how to use it.

2) Within each page of a program there is a comments section. This is where members have previously posted question's. This is a great source of information and you may find the answer to your question is already here.

3) The answer to your question may also be found here in the faq's.

If not please leave a comment within the program and a super user will pick it up and help to answer it for you.

Can I contact Judy with a question or request a personal session?
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Judy is only able to address the entire Unity Community of Ascension Library members right now as she has an intensive global travel schedule.

The Ascension library has been set up to be able to give personal, ongoing support through this time of upgrade and transformation, but also challenge. If you continue with the work you will be assisted in all ways.

Key in 2019 are the 21 Energy Keys for Ascension, the monthly Full Moon Regenesis transmissions, the Physical Regenesis work and ongoing event transmissions.

Please be aware that there are thousands of people globally using the library and it is no longer possible for Judy to be available to people on a one to one basis.

It is possible to receive guidance from Judy through either the upcoming live events or by one of Judy's mentoring programs such as the new Beautiful program or Search for the Golden Tara - at the time of the programs release.

We are also unable to schedule personal sessions with Judy at this time. But you can email Michelle at [email protected] if you need support, or have any questions on program use in the library.

Can I change the way I listen to the programs?
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The listening instructions for the programs given within each program are a guide to gain maximum benefits.

If too much energy is done too soon it can bring up extra emotion, and/or physical symptoms or situations in your life.

The timing guide that is given also allows for integration of the energy.

However if you feel guided to change the way you would like to listen to the recordings this is okay, but please be aware if you intensify the listening, the detoxifying effects may also intensify.

If you mix the tracks or order of the transmission's the effects may also be mixed.

Only one Karma Clear activation should be listened to at one time, this cannot be changed or it will effect the outcome of both activation's.

Program Recommendation's

Children
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All of the programs within the Ascension Library are safe for children, but parents & guardians should also listen with them to monitor and explain.

At the moment we have one recording that has been created specifically for children. It can be found within the Karma Clear section - Family & Lifestyle - Children with emotional issues or alternatively please click here > Karma Clear Children with Emotional Issues

Fear
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If you have been experiencing unexplained grief, anxiety or fear. This may be because a deep level cellular purging is occurring to prepare you for ‘ sowing the seeds of a new beginning ’ So…if you feel OFF balance right now and not yourself, confused or anxious, the Hara Line energy balancing will help.

The HaraLine Rebalance recording can be found in Foundational Tools - HaraLine Rebalance or by clicking on this link > HaraLine Rebalance

Forgiveness of Self & Others
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Coming Soon!

Immune Diseases
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There is no recording for immune diseases within the Ascension Library as this is to do with the body sabotaging itself physically. It therefore takes spiritually aligned counselling to get to the root cause of the inner conflict between the human self and the soul self.

What is it that the person is not doing or expressing?

Inflammation in the body is also a big factor. It will help to have a very clean, alkaline and plant based diet. No preservatives, chemicals, toxins, or man made foods. No sugar. No wheat. With lots of pure water.

Life Situations
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Coming Soon!

Manifesting / Creating blocks?
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Do you feel stuck or blocked in being able to create the life you would like to live?

If you do Judy recommends the creation trilogy of Full Moon Regenesis Transmissions.

It is recommended to complete at least 5 cycles of the following plan to be able to release ourselves from the blocks and distorted energy we have around manifesting the life of our dreams.

Full Moon Regenesis Transmissions :-

Dec 2019 - 5 days

Jan 2019 - 5 days

Feb 2019 - 5 days

Mar 2019 - 3 days

If you are feeling particularly stuck or find after a few cycles that you are not experiencing any changes, you can add in the following transmissions to your plan to help you to clear feelings of doubt, and of being stuck.

Apr 2019 - 1 day - you can add this transmission in every day if you like, or more than just one day as it will help with Trust & Faith.

May 2019 - 1 day

Jun 2019 - 1 day - you can add this transmission in every day if you like, or more than just one day as it will help with the feelings of doubt and of being stuck.

If you continue with the above plan and add in the 21 Energy Keys for Ascension daily this will create a 21 day cycle of Full Moon Regenesis Transmissions and the 21 Energy Keys for Ascension 2019.

Please do remember that whatever is blocking you will come up through the listening of the transmissions and the best thing to do is to take care of yourself as much as possible by sleeping well, eating well and resting well and Keep Going .. You Can Do It!

Note from Judy
- Sometimes situations occur in our lives that are actually for our highest good even though we don’t know this on a personal human level. You can never control the will and actions of another through the use of these manifestation techniques. You can only manifest for yourself. I wish you happiness, love and the very best outcome.

Negative Energies / WIFI / Electromagnetic Energy Protection
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Coming Soon!

Nutritional Information
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I am not a nutritionist. Nor am I a naturopath. I have been interested in health and nutrition for many years however and was a qualified physiotherapist. My recommendations physically are based on my own experience and what I receive from Spirit. A plant based diet is increasingly important as one moves through the Ascension process, which definitely includes physical body changes. But personal discretion is always advised.

Judy discusses eating for Ascension within the library. If you would like to find out more you can find information within the section - Start Here - Eating for Ascension or you can also click on this link - Eating for Ascension

Peace & Love
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Judy recommends the following programs to allow you to access more Peace and Love in your life.

Meditation matters and so it would be best for you to introduce a form of mediation of your choice into your daily routine along with any of the following programs.

The Transcripts of Mary Magdalene

Physical Body
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Judy recommends the following programs to help with any Physical issues you may be experiencing.

The best way to work through the library is to go through each of the programs within the library program page and feel into which ones would be best for you.

Daily programs

Foundational Tools - Daily Restore | Regeneration 101 - Morning Restore

Foundational Tools - Daily Restore | Regeneration 101 - Cellular Restore

Foundational Tools - Daily Restore | Regeneration 101 - Evening Restore

21 Energy Keys for Ascension 2019 - All 21 keys

Karma Clear Activation's

Karma Clear - Damaging thoughts & behavior - Clearing Anxiety causing physical symptoms

Karma Clear - Physical Body - Morphogenetic Field Clearing

Please note Karma Clear recordings must be completed separately.

Programs

HELP ... HEALING, CLEARING & DETOX - ASCENSION LIFESTYLE - Energy and Energy Effects

HELP ... HEALING, CLEARING & DETOX - ASCENSION LIFESTYLE - Why We Get Sick

HELP ... HEALING, CLEARING & DETOX - ASCENSION LIFESTYLE - What to Eat | Foods for Regeneration and Ascension

HELP ... HEALING, CLEARING & DETOX - Detox for the Physical Body

HELP ... HEALING, CLEARING & DETOX - Regeneration Secrets | 5-day Mind & Body Reboot

Tuning the Physical Instrument

The complete Regeneration Pathway

Shame & Guilt
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Coming Soon!

Soul Purpose
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Judy recommends the following programs in order to help you find your True Purpose . . sometimes we don’t know what our purpose is until we clear what might be blocking it.

True Colors

Trust & Faith
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Coming Soon!

Technical Support 

Audio - no sound
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There are a number of factors that can influence the quality of your audio connection.


Internet Connection

Internet Browser

WiFi Connection



Internet Connection

If an audio recording is not playing or stops & starts while listening you may be experiencing internet connection issues. Please check your internet connection by visiting www.speedtest.net and confirm the internet speed you are receiving ... anything lower than 6Mbs and streaming may be a challenge.


go to www.speedtest.net

click Begin Test - wait for results


The slower you're connection the longer the audio will take to buffer. If this is the case you can push the Play ‘triangle’ once and 99% of the time it WILL start. But if you stop, then start you ‘reset’ the ‘buffering’ process.



Internet Browser

We recommend using one of the following internet browsers:

Safari

Edge

Firefox

Chrome


WiFi Connection

Multiple people/devices on the same WiFi network will cause slow-downs.


Make sure you are not stopping and starting frequently as this affects the dubbing and thus causes slow-playback.


A fluctuating signal from your internet will cause the WiFi to drop out and try to reconnect automatically. This can cause disruptions to your connection and listening as your device will constantly try to reconnect. The files may take a long time to load or may stop playing, close or freeze because of this.


Modems are best placed in a central position out in the open i.e. not in a cupboard, corner or behind a TV. The modem signal can be weakened dramatically through thick brick walls and will not pass through metal sheeting.


If a microwave or any older device with built in WiFi such as printers, scanners, etc are between your modem and the device you are using it can disrupt the signal.


We have found Samsung and older iPhones may cause disruptions in playback quality.


Small fluctuations in your bandwidth will cause drops in playback quality.


If your connection speed meets the minimum requirements and you are still having issues ... please try the recording on another device.



Ascension Library App

If you're accessing the library from your phone you may like to consider using our Ascension Library app. The app will upload your current Ascension Library access and not the whole website ... this may help with some of the Audio/Video issues you are experiencing.


To access the app please click on the appropriate download button below and follow the instructions according to your device:


Download on the App Store Get it on Google Play





If you continue to experience issues after checking all of the above please submit a support ticket by clicking on the green (?) HELP button with details of ....


Your device

Internet connection speed

Internet browser


Video - unable to view
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There are a number of factors that can influence the quality of your video connection.


Internet Connection

Internet Browser

WiFi Connection



Internet Connection

If you are finding you are unable to upload a video or your video stops and starts while watching you may be experiencing internet connection issues. Please check your internet connection by visiting www.speedtest.net and confirm the internet speed you are receiving ... anything lower than 6Mbs and streaming may be a challenge.


go to www.speedtest.net

click Begin Test - wait for results


The slower you're connection the longer the video will take to load.



Internet Browser

We recommend using one of the following internet browsers:

Safari

Edge

Firefox

Chrome


WiFi Connection

Multiple people/devices on the same WiFi network will cause slow-downs.


Make sure you are not stopping and starting frequently as this affects the dubbing and thus causes slow-playback.


A fluctuating signal from your internet will cause the WiFi to drop out and try to reconnect automatically. This can cause disruptions to your connection and listening as your device will constantly try to reconnect. The files may take a long time to load or may stop playing, close or freeze because of this.


Modems are best placed in a central position out in the open i.e. not in a cupboard, corner or behind a TV. The modem signal can be weakened dramatically through thick brick walls and will not pass through metal sheeting.


If a microwave or any older device with built in WiFi such as printers, scanners, etc are between your modem and the device you are using it can disrupt the signal.


We have found Samsung and older iPhones may cause disruptions in playback quality.


Small fluctuations in your bandwidth will cause drops in playback quality.


If your connection speed meets the minimum requirements and you are still having issues ... please try the recording on another device.



Ascension Library App

If you're accessing the library from your phone you may like to consider using our Ascension Library app. The app will upload your current Ascension Library access and not the whole website ... this may help with some of the Audio/Video issues you are experiencing.


To access the app please click on the appropriate download button below and follow the instructions according to your device:


Download on the App Store Get it on Google Play





If you continue to experience issues after checking all of the above please submit a support ticket by clicking on the green (?) HELP button with details of ....


Your device

Internet connection speed

Internet browser


App - Download & FAQ’s
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Ascension Library App - powered by


Download

Download on the App Store Get it on Google Play

Open the app - click "Get Started"


Enter your Ascension Library membership: email address & password.


You will now be directed to confirm your account via email. Be sure to confirm your email on your mobile device.


Once your email is confirmed - click "Open Kajabi App"


This will open your library allowing you to select the courses you wish to use on your app.



App Benefits


The app will upload only your current Ascension Library access, not the whole website; saving data usage.


Allows access to both free and paid programs.


View downloadable resources such as slides, worksheets, and PDFs.


Continue learning where you left off - course progress is saved.


Watch or listen wherever you want, learning at your own pace.


PLUS, Access all of your Kajabi courses in one convenient place, even if they’re from different instructors.





Frequently Asked Questions


What device can I use with the App?

The iOS app requires iOS 12.0 or later and is compatible with iPhone, iPad, and iPod touch.

The Android App will run on Android version 5.0 and above.


App keeps freezing and crashing?

If you are experiencing issues with the App freezing and crashing you may need to update the app to the latest version or force close the app and restart.


iOS Devices

First, go to the Apple Store and check that your app is up to date. If you haven't updated recently, your app may become buggy and unstable.


See Apple's Guide for Updating your Apple Apps - Apple Guide for Updating Apple Apps



If your Mobile App is updated to the latest version and continues to remain unresponsive the app may be stuck or overloaded. Force close the app to reset and clear its memory.


See Apple's Guide for Force Closing Apps - How to Force an App to Close



If the App continues to crash after updating or force closing please check the following settings within your device.


Go to your device settings and remove the lock screen option.


Check your battery is full and not in Low Battery mode as this will stop the recording and affect the listening quality.



Android Devices

First, check that your app is up to date with the latest version in the Google Play app.


Open the Google Play app.


Click the three horizontal lines at the top of your screen.


Then, select My apps & games.


Next, choose to Update all, or go through each app and update only the ones you want.


See Google's Guide for Updating your Android Apps - Google Guide for Updating Android Apps



If your Mobile App is updated to the latest version and continues to remain unresponsive the app may be stuck or overloaded. Force close the app to reset and clear its memory.


Open your Android Settings.


Scroll down and open Apps or Application Manager.


Locate Kajabi in your list of Apps.


Select Kajabi.


Click Force Stop.




If the App continues to crash after updating or force closing please check the following settings within your device.


Go to your device settings and remove the lock screen option.


Check your battery is full and not in Low Battery mode as this will stop the recording and affect the listening quality.



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Please submit any library membership, technical or payment issue requests _CLICK the Green ?HELP button on the bottom right of ANY library page. This allows for faster tracked handling and resolution of your issue.

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